List Price: $25.00
Item Price : $25.00-$25.00 Check Price
Item ASIN: 0997679174
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Item Description:
This manual teaches the fundamentals of Vistelar’s customer service and conflict management tactics and was developed in partnership with National Retail Federation’s Loss Prevention & Security community, host of the annual NRF Protect conference. It is designed for loss prevention, asset protection and security professionals, as well as store-level employees, working in retail environments. It can be read in conjunction with Vistelar’s live and online training programs or as a stand-alone guide for learning how to better manage conflict, in both one’s professional and personal lives. By reading this manual, you’ll learn how to interact — in person, by phone or in writing — and to: • Not cause or unnecessarily escalate conflict • Confidently deal with verbal abuse • Engage in difficult conversations • Know what to do when word-based tactics fail and it is time to take appropriate action • Effectively de-escalate conflict • Persuade others to cooperate • Stay safe in crisis situations • Look good on camera no matter where an interaction ends up